Https://urop.gatech.edu/sites/default/files/webform/thesis_approval_form_upload/_sid_/13-ways-to-how-to-i-talk-to-a-live-representative-at-southwest-airlines.pdf https://urop.gatech.edu/sites/default/files/webform/thesis_approval_form_upload/_sid_/13-ways-to-how-to-i-talk-to-a-live-representative-at-southwest-airlines.pdf