Flamingo Digital's guide to crafting effective IVR scripts offers industry best practices to enhance caller experience. Key strategies include using clear and concise language, limiting menu options to avoid overwhelming callers, and providing easy access to live agents. Regular testing and updates ensure the IVR system remains efficient and user-friendly, ultimately improving custome... https://www.flamingodigital.co.uk/post/crafting-effective-ivr-scripts-industry-best-practices