They say things like "we're still waiting for the product to come in" or "sorry relating to your shipment but we had some people call in sick at the moment." When you're in business you simply can't have this. You should be aware of the concept of due accaparement. http://Vivicolorsound.com/__media__/js/netsoltrademark.php?d=www.wpsdtv.biz%2F__media__%2Fjs%2Fnetsoltrademark.php%3Fd%3Dclarkh49359153092.wikidot.com%252Fblog%253A44